Refund policy

At Faithful Under Fire, we take pride in creating premium-quality apparel. Since every item is made to order, please review your order carefully before completing your purchase.

Returns

Because our products are made specifically for each customer, we do not accept returns for:

  • Change of mind

  • Ordering the wrong size

  • Ordering the wrong color

  • Incorrect shipping address provided by the customer

Please refer to our sizing guides before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 14 days of delivery.

To help us resolve your request quickly, please include:

  • Your order number

  • A description of the issue

  • Clear photos showing the damaged or incorrect item

After reviewing your claim, we will provide a replacement or issue a refund if the claim is approved.

Refunds

Refunds are only issued for:

  • Damaged products

  • Defective products

  • Incorrect items received

  • Orders lost in transit (when confirmed by the shipping carrier)

If your refund is approved, it will be issued to your original payment method.

Depending on your payment provider, it may take 5–10 business days for the refund to appear in your account.

Exchanges

Because every product is made to order, we do not offer exchanges for different sizes, colors, or styles.

If your item arrives damaged or incorrect, we will gladly replace it at no additional cost.

Order Cancellations

Orders may only be canceled before production begins.

Once production has started, orders cannot be canceled or modified.

If you need to make a change, please contact us as soon as possible after placing your order.

Lost Packages

If your tracking information shows that your package has been lost during transit, please contact us.

We will work with our fulfillment partners and shipping carriers to investigate the shipment and provide an appropriate resolution.

Contact Us

If you have any questions about returns or refunds, please contact us.

Email: tballstar432@yahoo.com